Introduction

Kliniclean is committed to protecting the privacy and security of our clients’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.kliniclean.com or use our cleaning services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, address, email address, telephone number.
• Service Details: Information related to the cleaning services provided, including property details, service preferences, and payment information.
• Usage Data: Information about how you use our website, including your IP address, browser type, and access times.
• Cookies: Data collected through cookies and similar tracking technologies to enhance your user experience on our website.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, manage, and improve our cleaning services.
• Customer Support: To respond to your inquiries, provide support, and address your concerns.
• Billing and Payments: To process payments and manage billing.
• Communication: To communicate with you about our services, offers, and updates.
• Legal Compliance: To comply with legal obligations and protect our legal rights.

Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

• Consent: Where you have provided your consent.
• Contractual Obligation: To perform the services we have agreed to provide.
• Legitimate Interests: For our legitimate interests in providing and improving our services.
• Legal Obligation: To comply with legal and regulatory requirements.

How We Share Your Information

We may share your personal information in the following circumstances:

• Service Providers: With third-party vendors, contractors, or partners who perform services on our behalf, such as payment processing, customer support, and marketing.
• Legal Requirements: When required by law or to comply with legal processes, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfil the purposes outlined in this policy, or comply with legal obligations. When your data is no longer required, we will securely delete or anonymise it.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request access to your personal information.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your personal information.
• Restriction: The right to request restriction of processing your personal information.
• Objection: The right to object to processing your personal information.
• Data Portability: The right to request transfer of your personal information to another organisation or to you.

To exercise these rights, please contact us at info@kliniclean.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your interactions with our website. You can control the use of cookies through your browser settings.

Children’s Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children without appropriate consent.

Consent for Marketing Communications

If you provide your consent, we may send you promotional materials. You can opt out of these communications at any time by following the unsubscribe link in our emails or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Kliniclean
Euston House
Euston Way
Telford
TF3 4LY
info@kliniclean.com